1. Who We Are

Environmental Safeguard Solutions LLC (“ESS,” “we,” “us,” or “our”) is an environmental consulting company based in Queens, New York. We provide environmental testing, inspection, and remediation services throughout New York City. We also operate the ESS Alert Engine, an SMS-based notification service that monitors HPD and DOB violations and alerts building owners when new violations are filed against their properties.

Contact Information:
Environmental Safeguard Solutions LLC
47-58 43rd Street, Queens, NY 11377
Email: accounts@ess-nyc.com
Phone: (929) 395-1372

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide: When you sign up for our SMS alert service or contact us, we collect your name, phone number, email address, and property address(es) you wish to monitor.
Property & Violation Data: We collect property addresses and associated violation records from publicly available sources, including NYC Open Data, the NYC Department of Housing Preservation and Development (HPD), and the NYC Department of Buildings (DOB). This data includes information about lead paint violations, mold complaints, bedbug reports, Local Law 152 gas inspection violations, and other environmental and building code violations.
Usage Data: We may collect information about how you interact with our website, such as pages visited, time on site, and browser type.
SMS Communication Records: We maintain records of SMS messages sent and received, including opt-in and opt-out requests.

3. How We Use Your Information

We use the information we collect to:

Send you SMS violation alert notifications through the ESS Alert Engine when new HPD or DOB violations are filed against your monitored properties.
Provide information about our environmental compliance and remediation services that may help you resolve identified violations.
Respond to your inquiries and provide customer support.
Improve our services, website, and user experience.
Comply with legal obligations and enforce our terms of service.

4. Information Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

Service Providers: We use trusted third-party service providers (such as Twilio for SMS delivery) to operate our alert system. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. SMS Messaging & Opt-Out

If you opt in to our ESS Alert Engine SMS service, you will receive text message notifications about new violations filed against your monitored properties. Message frequency varies, up to 4 messages per month. Message and data rates may apply.

How to Opt Out of SMS Messages:

Reply STOP to any SMS message you receive from us to immediately unsubscribe from all future messages.
Reply HELP to any SMS message for assistance or support information.
Email us at accounts@ess-nyc.com with the subject line “SMS Opt-Out” to request removal.

After opting out, you will receive one final confirmation message. You will not receive any additional SMS messages unless you re-subscribe.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Request Data Deletion:

You may request that we delete your personal information at any time by emailing us at accounts@ess-nyc.com with the subject line “Data Deletion Request.” We will process your request within 30 days and confirm deletion via email.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not affect the SMS alert service.

9. Children's Privacy

Our services are intended for business use by property owners and managers. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: accounts@ess-nyc.com

Phone: (929) 395-1372

SMS: Reply HELP to any ESS message